Which payment methods do you accept?

Direct payment:

  • iDEAL|WERO
  • PayPal
  • Bancontact
  • KBC/CBC
  • Belfius
  • Credit/debit card (Visa, Mastercard, American Express, +2 more)
  • EPS
  • Przelewy24
  • Trustly
  • Satispay

Pay later:

  • Klarna
  • Riverty
  • iDEAL pay in 3 installments, 0% interest (in3)

Business:

  • Business buy on account - Billie

 

⚠️ Important when paying later:

Paying later may seem attractive, but please note:

  • Only order what you really need - not "just in case"
  • Gifts and impulse purchases often lead to unnecessary returns
  • Late payments incur additional costs, reminders, and may affect your credit rating
  • Returns take time and money, and are not always free

Our recommendation:

At ROLLEMAN, we strive for conscious purchases. Are you sure you want the product? Then choose direct payment. Still unsure? Take a moment to think before ordering. This helps prevent unnecessary returns, costs, and administrative hassle.

 

How does the ordering process work?

As soon as you place your order, we immediately begin processing it in our warehouse. We do this to get your order to you as quickly as possible.

 

Extra security upon delivery: the PostNL delivery code

Your order is important. That is why an extra check upon delivery is a reassuring step. Is your package being sent with a PostNL delivery code? Then the delivery person will ask for a unique 3-digit code before handing you the package. A small step for extra security upon delivery.

How it works:

  1. You will receive the delivery code by email from PostNL on the day of delivery.
  2. Have the code ready when the delivery person rings the bell.
  3. Give the code to the delivery person when they hand over your package.

Didn't receive a code? Also check your spam folder and the email address you used for your order. You can request the delivery code again via the PostNL track & trace page.

Please note: without the correct code, the delivery person cannot hand over the package. In that case, follow PostNL's further instructions via track & trace. This explanation applies to packages sent with a delivery code.

Want to know more? View PostNL's explanation of the delivery code.

 

Can I cancel my order?

Unfortunately, it is not possible to cancel an order once it has been placed.

What can you do instead?

  • Refuse delivery: You can refuse the package when the delivery person arrives. Once returned, we will process the refund.
  • Return: You have 14 days to return the product after receiving it.

Questions or doubts?
Contact our customer service team directly via WhatsApp (bottom right on the website) or email. We are happy to help!