Do you have a complaint?

At ROLLEMAN, we strive for the best service and quality. If you're dissatisfied with a product or our service, we want to hear about it. We take complaints seriously and do everything we can to find a solution.

How do you file a complaint?

Step 1: Contact us
Please contact us as soon as possible via:

• WhatsApp: Click on the button at the bottom right of the website
• E-mail: info@rolleman.nl

Step 2: Provide clear information
Please include in your message:

• Your name and order number
• Description of the complaint
• Any photos (for product complaints)
• What you expect as a solution

Step 3: We will contact you
We will respond to your complaint within 2 working days and work with you to find a suitable solution.

What can you expect?

• Quick response: We will respond within 2 business days
• Personal attention: Every complaint is taken seriously
• Solution-oriented approach: We work together to find the best solution
• Transparency: You will be kept informed of progress

Common complaints and solutions

Received damaged product
Send photos of the damage. We'll send you a replacement free of charge or process a refund.

Received wrong item
We will send the correct item free of charge and arrange the return of the incorrect item.

Product does not meet expectations
You can return the product within 14 days according to our returns procedure.

Delivery delayed
Please contact us for an update on your order. We're working on a solution.

Not satisfied with our solution?

It's always possible that something doesn't go exactly as planned. We recommend that you first report any complaints to us by emailing info@rolleman.nl. If this doesn't lead to a solution, you can submit your dispute for mediation through WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil .

Contact us?

We are available for you via WhatsApp (bottom right of the website) or email: info@rolleman.nl